It's a bit strange working at Microsoft at times. It's challening since I have a crystalline notion of what Microsoft needs and what customers want - yet navigating this big ship is not something you do quickly. This is a big, I mean GIGANTIC change from my entepreneurial past My inclinations are to do things myself and that has worked very well for me in the past.

From a customer perspective, people want Microsoft to be responsive and to be able to have a voice - impact the product, documentation and training. They want Microsoft to be proactive to tell them about known problems so you don't have to discover them from an obscure KB article, to let you know when a new IIS tool comes out rather than having to dig out of microsoft.com/downloads or finding out on forum. They want to know where and how to get peer support and elevate issue to Microsoft. They want EXPERT information on a continual basis as well as introductory material that gets people into the the technology.

Funny thing is, that's what Microsoft wants too. So why aren't we doing a better job of it? That is what I'm trying to find out and solve. Werid things like there's no IIS logo or exam are indicators of the issues here. But I am working diligently on behalf of the IIS community as best I can. If it ever seems otherwise, please let me know. If this goes well, it will be great for us all.

- brett